returns & refunds

returns

if something isn't quite right, you have 14 days from the day your order is delivered to return it. returns must be started within this window — anything requested after may be declined.

items must be unworn and unused, with their original tags and packaging, and your proof of purchase. for hygiene reasons some items can't be returned, and anything worn, used or damaged will be sent back. if something arrives damaged, faulty or incorrect, add clear photos to your request and we'll resolve it quickly.

we don't offer exchanges — return the item for a refund and place a new order for the one you'd like instead.

Bought on TikTok Shop?

orders placed through tiktok shop are returned through tiktok, not the portal above. the quickest way is to message our customer service team directly through your tiktok order, and we'll guide you from there.

  1. open tiktok shop — in the app or on the website, and log in to the account used for the order.
  2. find your order — go to your order history and select the order you'd like to return.
  3. message our team — contact emlavish customer service through that order, or start your return with request return / refund.
  4. share the details — tell us what you'd like to return and why, and we'll review and update you as soon as we can.
How to return — UK

to start your return, head to our returns portal. you'll need the same email address used for the order, along with your order number.

  1. select your items — choose the items you'd like to return and your reason for return.
  2. submit for review — requests are typically reviewed within 24–48 hours. once approved, you'll receive a return authorisation form (rma) and a pre-paid return label.
  3. prepare your parcel — place the rma form inside your parcel with your order number clearly visible.
  4. drop off — attach the pre-paid label to your package and drop it at royal mail. please keep your proof of postage, as we can't be responsible for returns lost in transit without it.
Fees & refunds

a £3.95 return handling and label fee is deducted from your refund total. we'll issue your refund once the item has been received and inspected at our warehouse.

International returns

to start an international return, email our customer care team at info@emlavish.com using the same email address used for the order, and provide your order number.

  1. select your items — list the items you'd like to return and your reason for return.
  2. approval — once your request is reviewed, we'll provide the necessary return instructions.
  3. shipping your return — as we don't currently have an automated system for international returns, you'll arrange your own shipping to our warehouse. your parcel is ready to send once you've received confirmation from our team.
  4. proof of postage — we strongly recommend a tracked service and keeping your proof of postage, as we can't be responsible for returns lost in transit.

there are no restocking or handling fees for international returns — you're simply responsible for the return shipping with your chosen courier. we'll refund you by your original payment method once the item is received and inspected.

European Union — 14-day cooling-off

if your order is being shipped into the european union, you have the right to cancel or return it within 14 days, for any reason and without justification. as above, the item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. you'll also need the receipt or proof of purchase.