We hope you love everything you order from us! However, if something isn’t quite right, you have 14 days from the date your order is delivered to return your items to us.
The returned items must be initiated within this 14-day window. Please note that items returned or requested outside of this timeframe may be rejected at the discretion of our team. For hygiene reasons, certain items may not be eligible for return; any items that are worn, used, or damaged will be sent back to you.
All we ask is that items are in an unworn, unused condition and still fitted with their original tags and packaging, accompanied by your proof of purchase. If an item arrives damaged, faulty, or incorrect, please upload clear photo evidence during your request so we can resolve this quickly for you.
We do not offer exchanges. All ordered items will need to be returned for a refund, and a new order placed for the item you wish to replace it with.
How to Return
To start your return, head to our Returns Portal — you must use the same email address used for the order, along with your Order Number, to begin.
- Select your items: Choose the items you’d like to return and your reason for return.
- Submit for review: Requests are typically reviewed within 24–48 hours. Once approved, you will receive a Return Authorisation form (RMA) and a pre-paid return label.
- Prepare your parcel: Place the RMA form inside your parcel with your Order Number clearly visible.
- Drop off: Attach the pre-paid label to your package and drop it off at Royal Mail. Please ensure you keep your proof of postage, as we are not responsible for returns lost in transit without it.
Fees & Refunds
A £3.95 return handling and label fee will be automatically deducted from your refund total. We will issue your refund once the item has been received and inspected at our warehouse.
