Returns & refunds

Returns,
made simple.

Changed your mind, or something not quite right? You have 14 days from the day it arrives to send it back. Here's everything you need, start to finish.

14-day windowPrepaid UK labelWorldwide returns

Start your return

Enter the email address and order number from your confirmation to begin. We'll guide you the rest of the way.

What you can return

Items should come back to us unworn and unused, with their original tags and packaging, and your proof of purchase. For hygiene reasons a few items can't be returned, and anything worn, used or damaged will be sent back to you. If something arrives damaged, faulty or incorrect, add a clear photo to your request and we'll put it right quickly.

We don't offer exchanges. Simply return your item for a refund and place a new order for the piece you'd like instead.

How it works

Bought on TikTok Shop?

Orders placed through TikTok Shop are returned through TikTok, not through the portal above. The quickest way is to message our customer service team directly through your TikTok order, and we'll guide you from there.

  1. Open TikTok Shop : in the app or on the website, and log in to the account used for the order.
  2. Find your order : go to your order history and select the order you'd like to return.
  3. Message our team : contact emlavish customer service through that order, or start your return with Request return / refund.
  4. Share the details : tell us what you'd like to return and why, and we'll review and update you as soon as we can.
UK returns

Start your return using the tool at the top of this page. You'll need the same email and order number from your order.

  1. Choose your items : select what you'd like to return and your reason.
  2. Submit for review : requests are usually reviewed within 24–48 hours. Once approved, you'll receive a return authorisation (RMA) and a pre-paid label.
  3. Prepare your parcel : pop the RMA inside with your order number clearly visible.
  4. Drop it off : attach the pre-paid label and drop it at Royal Mail, keeping your proof of postage (we can't be responsible for returns lost in transit without it).
Fees & refunds

A £3.95 return handling & label fee is deducted from your refund. Once your return reaches us and passes inspection, we'll refund you to your original payment method.

International returns

To start an international return, email our team at info@emlavish.com with the email and order number from your order.

  1. List your items : tell us what you'd like to return and why.
  2. Approval : once reviewed, we'll send your return instructions.
  3. Ship it back : arrange your own tracked shipping to our warehouse once we've confirmed; keep your proof of postage.

There's no handling fee for international returns. You simply cover the return postage with your chosen courier. We'll refund to your original payment method once the item is received and inspected.

European Union: 14-day cooling-off

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it (unworn, with tags and original packaging) with proof of purchase.

Need a hand with anything? We're always happy to help:info@emlavish.com. Looking for delivery info instead? It's all on our delivery page.