RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can use our returns portal at https://returns.e-stebdal.com/returns?shop=emlavish.myshopify.com Please note that returns will need to be sent to the following address:

EMMAMORGAN,

39 Broughton Street,

Manchester,

M8 8LZ

If your return is accepted, you need to print a return shipping label using Royal Mail Click & Drop, either online or at your local Post Office, and follow the instructions to send your package. Please include your order number inside the return parcel. Please note, return shipping costs are the responsibility of the customer—we do not provide pre-paid labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@emlavish.com

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.